Returns & Exchanges
At ICE Jewellery, we want you to be completely enamored with your new pieces, which is why we offer a 30-day return window for all unworn items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures your satisfaction remains our top priority.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely place your jewellery in its original branded box and include the packing slip to ensure a smooth identification process upon arrival.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Check and Refund
Once our artisans inspect the returned items, we will process your refund or ship your new exchange piece within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing