Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in ICE Jewellery pieces?
We use premium materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds to ensure lasting brilliance.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes and chemicals. Clean your pieces with a soft cloth and store them in the provided ICE Jewellery pouch when not in use.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary by location, typically ranging from 5 to 12 business days for international orders.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made or engraved pieces are final sale.
How do I find my ring size?
You can refer to our comprehensive Size Guide located on each product page, which includes a printable measurement tool for accuracy.
Are your diamonds conflict-free?
Absolutely. ICE Jewellery is committed to ethical sourcing, and all our diamonds are sourced through suppliers who adhere to the Kimberley Process.